Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at david@dlgroup.ca. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at david@dlgroup.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at david@dlgroup.ca.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at david@dlgroup.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at david@dlgroup.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at david@dlgroup.ca.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at david@dlgroup.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at david@dlgroup.ca. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at david@dlgroup.ca.

Refund & Return Policy

DL Group – Committed to Quality, Safety, and Customer Satisfaction

At DL Group, we prioritize the safety, quality, and satisfaction of our customers. As a supplier of industrial and commercial chemicals, we follow strict quality control measures to ensure that every product shipped meets our high standards. Due to the nature of chemical goods, our refund and return policy has specific guidelines in place for regulatory compliance and health & safety concerns.

 

 

1. Eligibility for Returns & Exchanges

Returns or exchanges are only accepted under the following conditions:

  • The product arrived damaged, leaking, or defective.

  • You received the wrong item or volume.

  • The return request is submitted within 7 calendar days of receiving the order.

⚠️ Important: For safety and compliance reasons, products that have been opened, used, unsealed, or tampered with are not eligible for return or refund under any circumstances.

 

 

2. Non-Returnable & Final Sale Items

The following products are considered non-returnable and final sale:

  • Opened containers or broken seals.

  • Custom-filled or made-to-order volumes.

  • Bulk or wholesale orders exceeding 20 liters or 20 kilograms.

  • Products purchased under clearance, special discount, or promotional pricing.

  • Items that were in good condition upon delivery but were:

    • Stored improperly.

    • Damaged after receipt due to mishandling, exposure, or contamination.

 

 

3. Return Request Process

To initiate a return or exchange, please follow these steps:

  1. Contact us at [your email] within 7 days of delivery. Include your order number, photos of the product (if damaged), and a clear explanation of the issue.

  2. Our team will assess the request and, if eligible, issue a Return Authorization Number (RAN) along with detailed return instructions.

  3. Products must be returned in their original packaging, with all labels, safety seals, and documentation intact.

Customers are responsible for return shipping costs unless the return is a result of a shipping error or product issue on our part.

 

 

4. Refunds & Inspections

Once the returned item is received and inspected:

  • You will be notified of the approval or rejection of your refund.

  • Approved refunds will be processed to the original method of payment within 5–10 business days.

  • If the returned item is found to be opened, used, or not in original condition, a partial refund or no refund may be issued depending on the inspection results.

 

 

5. Cancellations

Orders may be canceled within 24 hours of placement, provided the order has not yet been processed, packed, or shipped. After this window, cancellation may not be possible due to fulfillment procedures and safety regulations.

To cancel an order, please email us at david@dlgroup.ca or call 647-938-2324 as soon as possible.

 

 

6. Contact Us

For all return, refund, or product-related inquiries, contact our customer support team:

📧 Email: david@dlgroup.ca
📞 Phone: 647-938-2324

We are here to support you with any concerns regarding your order and ensure your experience with DL Group remains seamless and satisfactory.